Booking your Holiday
Preliminary Reservations
Please telephone our UK office on +44 (0) 1344 849 135 to discuss your holiday requirements and to check the Chalet's availability for your preferred dates. You may make a preliminary reservation giving you first option on the chalet for a period of three days. At this time you will be sent a personal quotation detailing the reservation. If you do not confirm the booking within the required time, your reservation will lapse and the chalet will be offered to other parties. However, this period can be extended by arrangement if there is no other interest in your chosen date.
Confirming Your Booking
Having read and agreed with our booking conditions, please sign your quotation and post it to us with the required 25% deposit. Alternatively the deposit may be paid by credit card or debit card over the phone.
- Final payment is required eight weeks before departure. Full payment is required if booking within this time.
- A confirmation invoice will be issued on receipt of the signed quotation form and payment.
- Please note that until we have received the signed quotation form and deposit your reservation will be treated as an option only, subject to expiry as above.
Payment
Payment before your holiday is accepted in most currencies by cheque, bank transfer, traveller’s cheque or credit card. We accept Visa, MasterCard, Delta and Switch.
- Please make cheques payable to Pollen-Brooks Leisure.
- A 2.0% surcharge is payable for credit card transactions which we will automatically add to your payment.
- For bank transfers, non-UK cheques and payment in currencies other than Pounds Sterling, please contact our UK office for details.
Payment in the resort for additional services taken is accepted in Pounds Sterling and Euros. This can be in cash, traveller’s cheque, Visa, MasterCard and Delta.
Travel Insurance
In order for us to accept your booking and for your own protection, you must have adequate travel and cancellation insurance for all party members. It is your responsibility to ensure that the insurance cover you purchase is adequate for your parties needs. We do not check alternate policies.
Booking Through An Agent
Please send your signed quotation and all payments to your agent through whom all correspondence will be sent. Please do not hesitate to contact Pollen-Brooks Leisure directly for any information
Travelling
Your Flight Arrangements
Please do not book your flights until your chosen holiday dates have been confirmed. Please note the suggested arrival and departure times from the chalet (see below) when making your flight reservation.
Geneva Airport Transfers (Winter)
- You are met by our chauffeur driven vehicles which take you directly to and from the resort.
- The transfer time by road from Geneva airport to Chamonix is approximately 60 minutes.
- Child seats are available.
- Transfers to and from other airports are possible but may incur a surcharge, please contact our UK office for details.
Arrival and Departure Times
We would be grateful if you could arrive at the chalet after 4pm so that it can be fully prepared for you. We request that you vacate the chalet by 10.30am on the day of departure.
Road Directions
Please let us know if you require directions to the chalet by road.
In The Resort (Winter)
Chauffeured vehicles are available from 8am to 11pm to drive you anywhere within the Chamonix Valley. Day trips to other ski areas such as Courmayeur in Italy can be arranged if a big enough group wishes to go.
Health, Passports & Visas
EU Nationals
- EU Nationals are recommended to hold a full passport valid for the duration of the holiday and for at least six months after the journey home. Neither visas nor vaccinations are currently required to enter either France or Switzerland.
Non-EU Nationals
- For information on France, contact the French visa service in London (Telephone +44(0) 906 554 0700), your local French Consulate or the French Embassy web site: www.ambafrance-uk.org
- For information on Switzerland (Geneva flights), contact your local Swiss Consulate, the Swiss visa service in London (Telephone +44(0) 906 550 3545) or the Swiss Embassy web site: www.swissembassy.org.uk